Order by phone
M-F 9AM - 5PM PST
Q: What types of payment do you accept?
A: We gladly accept Paypal and credit card (Visa, MasterCard, American Express, and Discover) payments through our secure checkout. At time of checkout you can either choose from Authorize.Net (credit card payment) or Pay Pal.
NOTE: Please do not send payment for any items in the form of personal checks or cash. We only accept payment in the form of Paypal and credit card (Visa, MasterCard, American Express, and Discover). To pay for your items, please follow the instructions on our secure checkout.
Q: When will my credit/debit card be billed for the transaction?
A: Right away, as soon as you place your order we bill you immediately.
Q: Do you charge sales tax?
A: We're required by state law to implement sales tax where we have a presence. That means all California shipping addresses will incur 7.75% sale tax.
Q: How do I track my order status?
A: Most orders ship within 2 business days. We will email you tracking immediately upon shipping your item to your email address on file or simply Sign In to your account on the Style Addiction website, Click on My Account, and View Order Status. From here you can track your package all the way to your door. Keep in mind packages are not scanned by UPS & USPS until the end of the day.
Q: Do you ship to my country?
A: Please see our Shipping Policy
Q: What's the shipping cost to ship to MY country?
A: Shipping prices are based on actual wheight of items purchased and calculated at time of checkout. At checkout you can click Estimate Shipping to see rates and available shipping methods.
Q: Can you ship my purchase to an alternate address other than my credit card billing address?
A: No, we can only ship to the billing address on your credit card. Your ship to address must match your billing address at time of check out.
Q: I placed an order but the site said that my card was declined but my bank records show I was charged, what gives?
A: If you make an order and your credit/debit card is declined for any reason other than insufficient funds the funds are “held” by your financial institution until the transaction in question is settled. Transactions are usually pending for a period of 3-5 business days (or whenever the credit card authorization batch is cleared).
Your billing information needs to match perfectly with your credit card billing address or the card will be declined. If you experience difficulties with your payment, feel free to email email@example.com and we can assist you with your payment.
Q: Have you received my payment yet?
A: Credit Cards:
Credit card payments should clear within a few minutes and you should receive a confirmation email shortly after you have paid.
You should receive a payment confirmation email after your payment clears Paypal. Credit/Debit cards and payments using Paypal funds should clear within minutes. Bank Transfers (transactions using your bank account) take about 2 to 4 days to clear.
Q: Is it safe to use my credit card on Style Addiction's checkout?
A: Shopping at Style Addiction is safe and secure. Our site employs the latest version of Secure Sockets Layer Technology (SSL) to encrypt your information.
Q: What happens if items are out of stock?
A: We try our best to keep good inventory but there are times that items are out of stock. We will let you know as soon as we can. At that point you have the option to either cancel your order and receive a full refund, or choose another item. If we can’t get a hold of you or we don’t expect the item to come back in stock, we’ll refund your card for the amount of the item in question.
Q: I had a really great experience with your company’s customer service and I NEED to tell someone, who will listen to my sentiments of elation?
A: Send all comments to firstname.lastname@example.org. We take excellent customer service seriously. If we screwed up an order - give us the opportunity to make it right, and if you were super pleased - we love compliments too!